NameSocial Intents
OverviewSocial Intents offers a robust solution for live chat and AI chatbot interactions, designed to elevate engagement with website visitors through renowned platforms like Microsoft Teams, Google Chat, and Slack. With features such as customizable chat widgets, pre-chat surveys, and proactive chat invites, Social Intents enhances customer service efficiency. The AI chatbots automate responses, facilitate lead capture, and seamlessly escalate chats to human agents when necessary. It integrates effortlessly with existing CRM, ticketing, and lead systems, providing a streamlined approach to customer support and sales processes. Businesses utilizing Social Intents experience improved customer satisfaction, lowered support costs, and augmented sales through personalized engagement and automation.
Key features & benefits
  • Customization of chat settings
  • ChatGPT-powered chatbots
  • Live chat transcripts and reporting tools
  • Pre-chat surveys for better user insights
  • Seamless integration with CRM systems
Use cases and applications
  • Integrate AI chatbots into existing communication tools to enhance customer engagement and boost sales without requiring additional software.
  • Automate lead capture, address inquiries, and offer targeted assistance to decrease support costs and enhance team efficiency.
  • Streamline customer service processes with features like pre-chat surveys, quick responses, and proactive chat invitations that seamlessly work with CRM and marketing systems.
Who uses?
  • Customer service representatives
  • Business owners
  • IT professionals
  • Administrative assistants
PricingPricing details were not provided in the original content. Please refer to the Social Intents website for specific pricing plans and availability of a free version.
TagsLive Chat, AI Chatbots, Customer Engagement, CRM Integration, Customer Support
App available?Yes, Social Intents integrates with various platforms including Microsoft Teams, Google Chat, and Slack.

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