FieldDetails
NameSocial Intents
OverviewSocial Intents is a comprehensive online tool designed to enhance customer engagement and support through social media platforms. It enables businesses to connect with customers in real-time via live chat and messaging, improving response times and customer satisfaction. The platform supports integration with various social media channels, empowering users to manage all communications from a single dashboard.
Key features & benefits
  • Real-time chat support for instant communication.
  • Integration with major social media platforms like Facebook and Twitter.
  • Customizable chat widgets to match brand identity.
  • Analytics and reporting tools to track engagement metrics.
  • Automated responses to frequently asked questions.
Use cases and applications
  • Customer support for retail businesses.
  • Lead generation for e-commerce sites.
  • Engagement during online events or webinars.
  • Feedback collection and surveys through chat.
Who uses?Businesses of all sizes, particularly in retail, e-commerce, and service industries seeking to enhance customer engagement through social media.
PricingOffers a free version with basic features, along with several paid plans that vary based on features and the number of users.
TagsCustomer Engagement, Live Chat, Social Media, Support Tools
App available?Yes, Social Intents offers a web-based application for easy access on any device.

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