| Name | Record |
| Overview | Record is an advanced AI-driven observability tool designed to streamline the resolution of technical issues in SaaS products. By monitoring user sessions and automatically capturing critical data, Record minimizes repetitive communication during issue resolution. Users can record sessions, pinpoint frontend errors, and benefit from AI-driven suggestions for problem-solving. It allows for live investigations based on commonalities, monitors incoming issues, and helps prevent minor issues from escalating into formal support tickets. Additionally, its integration with support platforms like Zendesk and Slack facilitates smooth communication and data sharing within the context of tickets. The tool enhances workflow efficiency by providing email summaries, proactive monitoring features, and shareable links for reporting issues, ultimately benefitting overall software quality and customer satisfaction. |
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| Who uses? |
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| Pricing | Freemium pricing model available with the following packages:
** Pricing may vary. Confirm pricing details here. |
| Tags | AI-powered observability, technical issue resolution, SaaS support, user session monitoring |
| App available? | Yes, available for web access. |
Record
5
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Overview
Discover Record, the AI-driven tool designed to enhance SaaS product observability and automate technical issue resolution. Reduce troubleshooting time and improve customer experience with seamless integrations and live investigations.
Category: Customer support
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