NameMava
Overview Mava is a powerful AI-driven customer support tool tailored for communities, allowing seamless management of both public and private inquiries from a single dashboard. By leveraging AI, Mava learns from existing support content, autonomously resolving over 50% of queries without human intervention. In addition to handling private tickets, it offers support through public channels and can easily transition unresolved issues to human agents. With multi-channel support across platforms like web chat, Telegram, and Discord, Mava optimizes user feedback into strategic insights, making it an invaluable asset for community management. Trusted by numerous communities, it enhances support operations with an intuitive interface and responsive assistance.
Key features & benefits
  • Unified Dashboard for streamlined operations.
  • Private Ticket Handling for personalized support.
  • Detailed Support metrics for tracking performance.
  • Various Integrations including web chat, Telegram, and Discord.
  • Actionable Insights derived from user feedback.
Use cases and applications
  • Manage community support queries efficiently with AI assistance, enhancing response time and user satisfaction.
  • Automate the resolution of common queries, allowing human agents to focus on complex issues and increasing support efficiency.
  • Implement AI-powered support across various platforms for consistent assistance to community members.
Who uses?
  • Customer support agents
  • Community managers
Pricing Mava offers a Freemium model with some limitations on the free version. Paid plans include:

  • Starter plan: $0
  • Bullish plan: $42/month/workspace
  • Diamond plan: $125/month/workspace
  • Whale plan: $375/month/workspace

Note: Pricing packages are subject to change. Verify for the latest pricing here.

TagsAI Customer Support, Community Management, Helpdesk, Automation, Feedback Insights
App available?Yes

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