NameHatchet Email
OverviewHatchet Email is an advanced incident response tool designed to enhance the efficiency of system issue management. By utilizing process observability data, it offers rapid solutions to incidents affecting tier-1 services. Its automation capabilities allow for quick triage, investigation, and remediation of issues, which streamlines the resolution processes. Secure and customizable, Hatchet Email supports self-hosted deployments, providing key features such as permissions, audit trails, Single Sign-On (SSO), and version control. By processing logs, codebases, and knowledge repositories, it significantly reduces the time taken to resolve incidents, thus ensuring uninterrupted service continuity. Moreover, this AI-driven platform proactively analyzes communication and code to recommend solutions, allowing engineers to focus on critical incidents and optimize their workflows.
Key features & benefits
  • Automates triaging, investigating, and remediating incidents for tier-1 services.
  • Supports self-hosted deployments with enhanced security features including permissions, audit trails, SSO, and version control.
  • Ingests logs, codebases, and knowledge databases for quicker incident resolutions.
  • Proactively analyzes logs and communication to provide suggestions for fixes.
  • Streamlines workflows by automating incident handling tasks, aiding engineers in swift resolution of critical incidents.
Use cases and applications
  • Automate incident responses for tier-1 services using intelligent triaging and remediation, reducing resolution times and enhancing service reliability.
  • Improve security with self-hosted deployments that leverage robust features for incident management and compliance.
  • Boost incident resolution efficiency by enabling proactive analysis of logs and communication channels, helping engineers address critical issues quickly.
Who uses?
  • IT personnel
  • DevOps teams
  • System administrators
PricingInformation on pricing, including any available free version, is not provided in the document.
TagsIncident Response, AI Automation, System Management, Security
App available?No

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