NameCohere
OverviewCohere is an innovative AI solution designed specifically for customer service teams looking to enhance their support capabilities without the need for additional staff. By leveraging advanced technology, it is capable of automating up to 60% of support tickets, delivering immediate and tailored responses across various communication platforms. Cohere utilizes sophisticated analytics to predict customer trends and detect content gaps. The AI effectively gathers knowledge from existing support resources and historical dialogues, facilitating accurate customer replies while optimizing the customer experience and increasing return on investment through self-service functionalities.
Key features & benefits
  • Automates the resolution of up to 60% of customer tickets.
  • Provides instant and personalized responses across multiple channels.
  • Employs advanced analytics to analyze and forecast customer behavior.
  • Aids in identifying areas for content improvement.
  • Extracts pertinent knowledge from previous support interactions and articles.
Use cases and applications
  • Automating the ticket resolution process and minimizing response times.
  • Delivering personalized customer responses across various platforms.
  • Enhancing customer journey efficiency while promoting ROI through self-service options.
Who uses?
  • Customer support teams
  • Business owners
PricingInformation on pricing, including a free version, is available on the official Cohere website.
TagsAI customer service, automation, support software, personalized response, analytics
App available?No

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