NameViqal
OverviewViqal is an innovative virtual AI concierge designed for hotels, capable of providing fully automated guest engagement across more than 130 languages. By handling guest inquiries automatically, it reduces routine inquiries by up to 80%, allowing hotel staff to focus on more complex tasks. Additionally, Viqal identifies and capitalizes on in-stay upselling opportunities, driving increased revenue for hotels. The platform also enables contactless digital check-in, facilitates quick service recovery, and gathers guest feedback after their stay. With seamless integration capabilities with existing hotel management systems like Property Management Systems (PMS) and Customer Relationship Management (CRM), Viqal enhances guest experiences while optimizing hotel operations. This ultimately results in increased revenue and higher levels of guest satisfaction.
Key features & benefits
  • Full automation of guest engagement in over 130 languages.
  • Significant reduction in the volume of routine guest inquiries.
  • Boosts upsell revenue through the identification of in-stay upselling opportunities.
  • Streamlined operations with contactless digital check-in.
  • Seamless integration with existing hotel systems (PMS and CRM).
Use cases and applications
  • Increased revenue and efficiency in hotels by automating guest engagement in multiple languages while minimizing routine inquiries and enhancing upselling potential.
  • Improved guest satisfaction and operational efficiency through contactless digital check-in, rapid service recovery, and collecting feedback post-stay.
  • Enhanced guest experience and optimized revenue generation through integration with hotel systems, enabling tailored services that drive revenue and satisfaction.
Who uses?Hotel managers, Hotel staff, Hotel guests
PricingViqal offers a free trial, allowing users to explore the tool before opting for a paid plan. Pricing packages include:

  • Professional plan: $2.40 per room/month
  • Professional plan: $2.99 per room/month
  • Enterprise plans: Custom pricing

Note: Pricing packages are subject to change. Verify here.

TagsAI hotel concierge, automated guest engagement, hotel revenue optimization, AI automation
App available?No

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