FieldDetails
NameSpokk
OverviewSpokk is an innovative customer feedback application designed to convert private feedback into public reviews. It helps businesses effectively manage customer feedback by allowing prompt responses, fostering strong connections with customers, and building deep relationships. The app facilitates two-way communication through messaging, making it easier for businesses to engage with their clients. Additionally, it provides tools to collect and export contacts for ongoing interactions, ensuring a complete customer feedback loop by enabling businesses to respond to feedback, send coupons, and turn negative experiences into positive ones. By promoting both feedback and public reviews, Spokk assists businesses in acquiring new customers and retaining their existing clientele efficiently.
Key features & benefits
  • ✔️ Converts private feedback into public reviews.
  • ✔️ Enables two-way messaging for direct customer interactions.
  • ✔️ Facilitates easy collection and export of customer contacts.
  • ✔️ Completes the customer feedback loop with responses and coupon distribution.
  • ✔️ Encourages ongoing feedback and public reviews to boost customer retention and attraction.
Use cases and applications
  • Utilize Spokk to automatically create public review posts from private feedback to enhance online reputation without manual intervention.
  • Engage in personalized conversations with customers based on their feedback, strengthening relationships and loyalty.
  • Streamline management and organization of customer contacts for focused engagement through effortless contact collection and export capabilities.
Who uses?
  • Small business owners
  • Online retailers
  • Service providers
  • Customer support teams
  • Marketing teams
PricingAvailable pricing details not provided; may include free version options.
TagsCustomer Feedback, Public Reviews, Business Communication, Customer Engagement
App available?No app

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