Name	Knowmax
Overview	Knowmax is an advanced AI-driven knowledge management platform designed to cater to a variety of industries, including telecom, banking, insurance, e-commerce, media, healthcare, travel, automotive, and utilities. It enhances operational efficiency by providing omnichannel solutions and personalized experiences. The platform features decision trees, a comprehensive knowledge base, and visual guides that streamline complex standard operating procedures (SOPs) and workflows. Additionally, Knowmax allows users to create self-help guides and includes a no-code cognitive decision tree, enabling integration with customer relationship management (CRM) systems for quick, personalized resolutions. The aim is to reduce learning curves, minimize errors, and lower average handling times (AHT) while boosting customer satisfaction (CSAT) and first contact resolution (FCR). Users can access relevant information instantly through a Google-like search function, enhancing the overall user experience.
Key features & benefits	AI-powered decision tree for efficient problem-solving. Robust knowledge base for easy access to information. Interactive visual guides to support user learning. Visual assistance for enhanced user support. Customizable self-help guides for user empowerment.
Use cases and applications	Simplifying complex SOPs and workflows for better clarity. Creating self-help guides that allow users to troubleshoot independently. Integrating seamlessly with CRMs to facilitate faster and tailored customer resolutions.
Who uses?	Knowledge managers seeking to enhance information flow. Customer service agents aiming for improved customer interactions. Information specialists focused on accurate data management. Industry professionals interested in streamlined operations. Content developers who require effective content solutions.
Pricing	Pricing details are available on the Knowmax website, including options for a free version if applicable.
Tags	AI, Knowledge Management, Customer Support, Helpdesk, Decision Trees
App available?	Yes, Knowmax offers a web application accessible via any internet-enabled device.

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