Name	Gupshup
Overview	Gupshup is a comprehensive conversational AI solution designed to improve customer engagement through advanced interaction tools. It focuses on transforming digital customer experiences with its conversation cloud. Gupshup provides businesses with ready-to-use WhatsApp templates that facilitate smoother communication, and it utilizes domain-specific models to create tailored conversations for distinct industries. Additionally, it enables interactive two-way communication, supports campaign management, allows for bot creation, and offers agent assistance, making it a versatile tool for various business needs. This platform supports multi-channel messaging, ensuring secure and effective communication across different platforms. Gupshup also caters to industry-specific needs across sectors like Banking, Financial Services, and Insurance (BFSI), healthcare, retail, and more, ultimately aiming to enhance customer engagement and boost business outcomes.
Key features & benefits	Conversation cloud enhancing the digital customer experience. Pre-approved WhatsApp templates for efficient communication. Domain-specific models enabling personalized customer interactions. Multi-channel messaging support for comprehensive outreach. Solutions tailored for industries such as BFSI, healthcare, and retail.
Use cases and applications	Improve customer support by using domain-specific models for personalized assistance, ensuring seamless user experiences across channels. Enhance marketing campaigns through real-time engagement features that allow businesses to tailor messaging for higher conversion rates. Utilize agent assistance tools to empower customer service teams with resources that enable efficient query handling and exceptional support delivery.
Who uses?	Businesses Developers Marketing teams
Pricing	Pricing details are not specified. There may be a free version available.
Tags	Conversational AI, Customer Engagement, Multi-channel Messaging, Chatbots
App available?	No

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