Name	Needl
Overview	Needl, developed by Aurelian Systems, is an AI-driven service that automates the management of non-emergency calls. This advanced tool functions like a human dispatcher, efficiently routing, triaging, and resolving calls while directly integrating data into CAD/RMS systems. Users can seamlessly engage with the system by simply pressing “0,” making it a highly effective solution for call centers.
Key features & benefits	Automates handling of non-emergency calls. Routes, triages, and resolves calls autonomously. Inputs information directly into CAD/RMS systems. User-friendly interaction through pressing “0.” Enhances efficiency for call center operations.
Use cases and applications	Automates triaging of non-emergency calls, directing them to relevant departments without human input, thus improving operational efficiency in call centers. Facilitates fast resolution of non-emergency calls by allowing the AI operator to record data directly into CAD/RMS systems, ensuring accuracy and reducing manual workload. Streamlines call management by managing non-emergency calls, allowing human dispatchers to focus on more urgent and complex matters.
Who uses?	Call Center Managers Customer Service Managers Business Owners
Pricing	Details regarding pricing vary; a free version may be available. For specific pricing information, visit the Needl Website.
Tags	AI Call Management, Automated Call Routing, Non-Emergency Call Handling, AI Automation
App available?	No

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