NameTekst AI
OverviewTekst AI is an advanced AI tool focused on enhancing customer service by automating frequent customer support tasks through tailored AI solutions. It streamlines the customer support process with efficient features such as ticket tagging, prioritization, and directed routing to suitable agents or teams. Additionally, it excels in language and sentiment detection while offering custom integrations with popular CRM systems. By automating routine tasks, Tekst AI enhances scalability and efficiency in customer support operations. Users can also leverage analytics and data insights to monitor and refine performance.
Key features & benefits
  • Automated ticket tagging
  • Task prioritization for timely responses
  • Intelligent routing to appropriate teams or agents
  • Detection of language variations
  • Comprehensive sentiment analysis
Use cases and applications
  • Streamlining the automation of common customer service inquiries
  • Enhancing efficiency in customer service workflows
  • Utilizing analytics to monitor and improve service performance
Who uses?Tekst is beneficial for customer service representatives, business owners, and CRM users.
PricingFree version may be available; specific pricing details can be found on the Tekst website.
TagsAI Customer Support, Automated Customer Service, CRM Integration, Sentiment Analysis
App available?No

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